Return & Refund Policy

Last Updated: 02 – 02 – 2026

At Unik E Cig, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to assist you. Please review our Return & Refund Policy carefully before initiating a return or refund request.

1. Eligibility for Returns

To be eligible for a return, all of the following conditions must be met:

  • The product must be unused, unopened, and in the same condition as when you received it.
  • The item must be returned in its original packaging, including all accessories, manuals, and materials.
  • A valid receipt or proof of purchase is required.
  • The return request must be submitted within 30 days of the purchase date.

Non-Returnable Items

Due to health, hygiene, and regulatory reasons, the following items are not eligible for return or refund:

  • E-liquids
  • Disposable vapes
  • Opened or used vaping devices
  • Hygiene-related or consumable products
  • Clearance or final-sale items
  • Gift cards

2. How to Initiate a Return

If your product meets the eligibility requirements, please follow these steps:

  1. Contact our customer support team at:
  2. Provide the following information:
    • Order number
    • Product name
    • Reason for return
  3. Once your request is reviewed and approved, we will provide you with return instructions.

Important: Customers are responsible for return shipping costs unless the product was damaged, defective, or sent incorrectly.

3. Refunds

After we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

Refund Processing

  • Approved refunds will be issued to the original payment method.
  • Refund processing may take up to 10 business days, depending on your bank or payment provider.

Refund Types

  • Full Refund: Returned within 30 days, unused, and in resalable condition.
  • Partial Refund: Items returned with missing packaging, minor damage, or incomplete accessories not caused by us.
  • No Refund: Non-returnable items or items that do not meet eligibility requirements.

4. Exchanges

We only offer exchanges for products that arrive damaged or defective.

  • Exchange requests must be submitted within 15 days of receiving the product.
  • Exchanges are limited to the same product model, subject to availability.

To request an exchange, please contact us at info@unikecig.com with your order details.

5. Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately and provide:

  • A clear description of the issue
  • Photos or videos showing the defect or damage
  • Your order number

After verification, we will offer an appropriate solution, which may include:

  • A replacement product
  • A refund
  • Store credit (where applicable)

6. Order Cancellations

  • Orders may be canceled only if they have not yet been shipped.
  • Once an order has been shipped, it cannot be canceled.
  • Shipped orders must follow the standard return process after delivery.

7. Shipping Costs

Customers are responsible for return shipping costs, except in cases of:

  • Damaged or defective items
  • Incorrect items sent by Unik E Cig

If the return is due to our error, we will cover the return shipping costs.

Original shipping fees are non-refundable, unless otherwise required by law.

8. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us at: